FAQs

We’ve compiled answers to the most common questions our customers ask.
If you don’t find your answer here, feel free to contact us anytime.

1. Where is Joint Supplement based?
Joint Supplement is proudly based in the United States, and all orders are shipped from within the country.

2. Do you ship internationally?
No. At this time, we ship only within the United States.

3. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery time depends on your location, but most orders arrive within 3–7 business days after shipment.

4. How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your delivery address, order size, and selected shipping method.

5. How can I track my order?
Once your order has shipped, tracking details will be provided so you can monitor your shipment until delivery.

6. What is your return policy?
We accept returns within 30 days of delivery for unopened and unused items in their original packaging.
Please review our Return & Refund Policy for full details and conditions.

7. How do I start a return?
To begin a return, contact us with your order number and the reason for your return request. Our support team will guide you through the next steps.

8. Can I cancel my order?
Yes, orders can be canceled before they are shipped. Once an order has shipped, cancellations are no longer possible, and the return process will apply after delivery.

9. What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment options available at checkout.

10. How can I contact you?
📧 Email: help.jointsupplements@gmail.com
📍 Address: 5267 Barker Cypress Rd, Ste unit 9, Houston, TX 77084