Return & Refund Policy

🔄 RETURN & REFUND POLICY

At Joint Supplement, your satisfaction is important to us. We understand that sometimes an issue may arise with an order, and when that happens, our goal is to resolve it in a fair, transparent, and timely manner. This Return & Refund Policy explains how returns, refunds, cancellations, and order-related issues are handled for all purchases made through our store.

We encourage customers to carefully review this policy before placing an order so expectations are clear and the return process remains smooth and hassle-free.

✅ Return Eligibility

We accept returns within 30 days of delivery, provided all of the following conditions are met:

  • The item must be unopened, unused, and in its original packaging

  • The product must be in resalable condition

  • Proof of purchase is required (order number or receipt)

📌 Important Notice:
Due to health, safety, and hygiene regulations—especially for dietary supplements—opened, used, or tampered products cannot be accepted for return unless the item arrived damaged, defective, or incorrect.

📦 How to Start a Return

Starting a return with Joint Supplement is simple and straightforward:

1. Contact Us
Email us at  with your order number and the reason for your return request.

2. Follow Instructions
Our support team will review your request and reply with return approval details, including return instructions and the correct return shipping address.

3. Ship It Back
Carefully package the item to prevent damage during transit and ship it according to the instructions provided.

✅ Return Shipping Costs

  • Return shipping will be covered by us for approved returns resulting from our error, such as damaged, defective, or incorrect items.

  • For all other eligible returns, return shipping costs may be the responsibility of the customer.

💰 Refunds

  • Once we receive and inspect your returned item, refunds are processed within 5–7 business days to the original payment method.

  • You will receive a confirmation email once your refund has been processed.

  • If a return does not meet eligibility requirements, we will notify you with a clear explanation.

📌 Please Note:
Original shipping charges are non-refundable unless the return is due to an error on our part.

🔁 Exchanges

At this time, Joint Supplement does not offer direct exchanges.

If you would like a different product:

  • Complete the return process for your original item (if eligible)

  • Place a new order for the desired item once your return is approved or completed

This ensures faster processing and accurate order handling.

🚫 Cancellations

Order cancellations are allowed under the following conditions:

Before Shipment:
Contact us as soon as possible to cancel your order before it ships.

After Shipment:
Once an order has shipped, cancellations are no longer possible. You may request a return after delivery, subject to return eligibility.

💥 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we’re here to make it right.

  • Contact us at within 30 days of delivery

  • Include your order number and clear photos of the issue

  • Keep the original packaging to help us verify and resolve the issue efficiently

Depending on the situation, we may offer a replacement or a full refund, including applicable shipping costs.

❓ Questions or Support

Our customer support team is always ready to help with any questions or concerns related to returns, refunds, or order issues. We aim to respond promptly and provide clear guidance throughout the process.

📬 Contact Information

📧 Email: help.jointsupplements@gmail.com
📍 Address: 5267 Barker Cypress Rd, Ste unit 9, Houston, TX 77084

Joint Supplement — committed to fair service, clear policies, and customer confidence.