🚚 SHIPPING POLICY
At Joint Supplement, we are committed to providing fast, reliable, and transparent shipping across the United States. This Shipping Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect after placing an order. Our goal is to ensure a smooth delivery experience while maintaining the quality and safety of all supplement products during transit.
🚚 Processing Time
Orders placed with Joint Supplement are typically processed within 1–3 business days after payment is successfully confirmed. Processing includes order verification, careful packaging, and preparation for shipment. Orders placed on weekends or U.S. public holidays are processed on the next available business day.
During peak seasons, promotions, or periods of high order volume, processing times may be slightly extended. We always work to minimize delays and keep customers informed.
📦 Shipping Methods & Delivery Times
We use trusted and reputable U.S. shipping carriers to ensure safe and timely delivery.
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Standard Shipping: Estimated delivery within 3–7 business days after shipment
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Expedited Shipping: Estimated delivery within 1–3 business days after shipment
Delivery times may vary depending on location, carrier service area, and external factors such as weather or carrier delays.
📌 Please Note: Shipping estimates do not include order processing time.
📍 Shipping Coverage
Joint Supplement currently ships to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not offer international shipping.
Some products may have delivery restrictions to P.O. Boxes, so we recommend providing a valid street address whenever possible to avoid delays or delivery issues.
💲 Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address, order size, and selected shipping method. Any applicable shipping fees are clearly displayed before you complete your purchase.
From time to time, Joint Supplement may offer free shipping promotions, which will be clearly communicated on our website along with any applicable terms and conditions.
📦 Order Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking details. Tracking information allows you to monitor your shipment’s progress until it reaches your delivery address.
Please allow up to 24 hours for tracking updates to appear, as carrier systems may take time to update newly shipped orders.
❌ Delayed or Lost Packages
If your package is delayed, we recommend reviewing the tracking information provided and contacting the shipping carrier directly for the most up-to-date status.
If you need additional assistance, you may contact Joint Supplement, and we will do our best to help resolve the issue.
📌 Please Note:
Joint Supplement is not responsible for delays caused by shipping carriers, weather conditions, natural events, or incorrect shipping information provided at checkout.
📬 Contact Us
If you have any questions about this Shipping Policy or need assistance with an order, please contact us:
📧 Email: help.jointsupplements@gmail.com
📍 Address: 5267 Barker Cypress Rd, Ste unit 9, Houston, TX 77084
Joint Supplement — reliable shipping, clear expectations, and customer-focused service.