🚚 SHIPPING POLICY — Joint Supplements
At Joint Supplements, we are committed to processing and delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how shipping works when you shop with us.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. During high-volume periods or holidays, processing may take slightly longer, but we always work to ship your order as fast as possible.
Delivery Time
Once shipped, most orders arrive within 3–7 business days. Delivery times may vary based on carrier delays, weather conditions, or distance from our warehouse.
Tracking Information
As soon as your order ships, you will receive an email containing your tracking number. Please allow up to 24 hours for tracking updates to appear.
Shipping Costs
Shipping fees are calculated at checkout depending on your location and order weight. Any free-shipping offers or promotions will be clearly displayed on our website when available.
Delivered but Not Received
If your tracking shows “Delivered” but you cannot locate your package, we recommend checking:
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Your mailbox or porch
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With neighbors or building management
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Parcel lockers or alternate delivery spots
If you are still unable to locate the package, contact us and we will assist you in determining the next steps.
Incorrect Address Policy
Orders shipped to an address entered incorrectly at checkout cannot be refunded or replaced. Please make sure your shipping details are correct before finalizing your order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, email us immediately with photos of the product and packaging. We will resolve the issue promptly.
📍 Address: 5267 Barker Cypress Rd, Ste unit 9, Houston, TX 77084
📧 Email: help.jointsupplements@gmail.com